What information do we collect about you?
We collect information about you when you register with us, buy from us or place an order with us for our products and services (such as Akademie and Customer Care).
In order to process orders for products and services we need to collect your name, address, email address and payment information (payment information only in cases where the product or service is chargeable).
We also collect information from you when you voluntarily complete customer surveys, provide feedback, attend events / exhibitions and participate in competitions. Website usage information is collected using cookies.
How will we use the information about you?
We collect information about you to facilitate purchases, process orders and, where you are an existing customer or alternatively have given us consent, to email you with details of Leica news, products, offers, services, events / exhibitions and competitions we provide and which we think may be of interest to you.
We use your information collected from our website to personalize your repeat visits to our website.
Personal data collected for our newsletter and marketing emails is stored on MailChimp and the newsletters sent out using MailChimp (https://kb.mailchimp.com/accounts/management/about-mailchimp-the-eu-swiss-privacy-shield-and-the-gdpr) by Belle Digital (www.belle-digital.com) who built our website and run our email marketing campaigns.
In processing our order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.
Akademie and Customer Care customers can be invited to participate in Customer Surveys via SurveyMonkey (https://www.surveymonkey.com/mp/gdpr/). This is so we can get feedback on the experience and service provided in order to improve what we offer to customers. In these cases, email addresses only are shared with SurveyMonkey.
We would like to send you information regarding Leica news, products, offers, services, events / exhibitions and competitions which may be of interest to you. If you have consented to receive this information you may opt out at a later date.
We also believe it is in our legitimate interests to send this information to customers who have recently purchased from us and that, as such a customer, you might reasonably expect to hear about. You can unsubscribe from these emails at anytime.
If you no longer wish to receive these emails from us, please click here.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, email marketing.UK@leica-camera.com or write to us at Leica Camera Ltd, 27 Bruton Place, London W1J 6NQ. We may make a small charge for this service.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. This information is used to track visitor use of the website to complete statistical reports on website activity.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
How to contact us